Lowongan Manager Operation di Scicom - Kuala Lumpur

[KerjaSantai]

Scicom is one of the largest contact centre outsourcing service providers in Malaysia, having provided services for some of the largest global MNC�s in the world. We have experience in all areas of contact centre operations, including outsource and in-source operations, training, consulting, quality management and certification services. We are ranked 76th in the global top 100 list, are listed on the KLSE and have been the recipient of numerous national and international awards including the National Gold Award for Employer of Choice 2011



Scicom currently manages customer interactions in 40 languages, covering over 89 countries and delivering "Total Customer Delight" to over 40 million customers worldwide.

As part of our expansion plans, we have the following career opportunities :

Manager-Operations

Location Based: Jakarta, Indonesia



The Position:



As an Operations Manager, you will be responsible for the operational management of an outsourced customer service/ technical helpdesk.



You will be responsible for the achievement of specified quality targets and meeting all service level agreements with the clients



Responsibilities of the Role:

� To work very closely with your peers and teams to ensure that at all times the helpdesk is performing in line with standards expected by the client

� Conduct regular customer satisfaction reviews and report results from either internal or external sources with a strategy for improvement

� Ensure that at all times the helpdesk operates within pre-defined budgets and that any discrepancies that might impact the budget are highlighted immediately to senior management for further action

� Identify additional opportunities for increasing account revenues and presenting your ideas to senior management

� To mentor and coach your team with the overall responsibility for their ongoing development

� Look at how the available Customer Relationship Centre technology platform can be utilised and maximised to improve customer service delivery to client's customers and improve efficiencies



Requirements for the Role:

� Degree or equivalent professional qualification

� At least 3 years of experience in a supervisory position in a call centre

� Strong command of written and spoken English and Bahasa Indonesia

� Display excellent communication, problem solving and people skills

� Independent, self-motivated and able to show initiative and a strong sense of ownership of responsibilities

� Display excellent management skills in planning, organizing and leading a team

� Flexibility to work shifts.



The Benefits:

� Attractive salary

� Performance related allowance

� Medical coverage

� Dynamic work culture with active employee relations activities

� Comprehensive training and global career path opportunities





Interested applicants are invited to write-in or e-mail us with a comprehensive resume giving full details of academic qualification, work experience, current and expected salary and other personal particulars to:



Human Resources Department

25th Floor, Menara TA One (Letter box 22-80)

22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia



Or alternatively you may also e-mail us at:

[email protected]



Only shortlisted candidates will be notified.



sumber:

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