A prestigious Financial Services located in Jakarta is currently urgent seeking
a talent candidate for:
IT HELPDESK (Code:IT101)
JOB DESCRIPTION:
� Field incoming help requests from end users via telephone, helpdesk system and
e-mail in a courteous manner.
� Document all pertinent end user identification information, including name,
department, contact information, and nature of problem or issue.
� Build rapport and elicit problem details from help desk customers.
� Prioritize and schedule problems. Escalate problems (when required) to the
appropriately experienced technician.
� Record, track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions taken,
through to final resolution.
� Apply diagnostic utilities to aid in troubleshooting.
� Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution.
� Identify and learn appropriate software and hardware used and supported by the
organization.
� Perform hands-on fixes at the desktop level, mobile device, including
installing and upgrading software, installing hardware, implementing file
backups, and configuring systems and applications.
� Install & maintaining anti-virus software and its updates.
� Performing preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals.
� Test fixes to ensure problem has been adequately resolved.
� Perform post-resolution follow-ups to help requests.
� Provide standard uses of Software and Hardware
� Develop & maintaining helpdesk system and frequently asked questions lists for
end users.
COMPUTER SKILLS:
� Knowledge of computer hardware.
� Experience with desktop and server operating systems, including SQL Server,
Client-Server Programming, N-Tier Concept, Web Application.
� Knowledge of programming languages, including [Delphi, VB, Script]
� Working knowledge of a range of diagnostic utilities.
� Good understanding of the organization's goals and objectives.
� Exceptional written and oral communication skills.
� Exceptional interpersonal skills, with a focus on rapport-building, listening,
and questioning skills.
� Strong documentation skills.
IT DATACENTER (Code:IT102)
JOB DESCRIPTION:
� Manage servers, including e-mail, print, and backup servers and their
associated operating systems and software.
� Manage security solutions, including firewall, anti-virus, and intrusion
detection systems.
� Manage all network hardware and equipment, including routers, switches, hubs,
and UPSs.
� Ensure network connectivity of all servers.
� Administer all equipment, hardware and software upgrades.
� Practice network asset management, including maintenance of network component
inventory and related documentation and technical specifications information.
� Administer and maintain end user accounts, permissions, and access rights.
� Perform server and security audits.
� Perform system backups and recovery.
� Monitor and test network performance and provide network performance
statistics and reports.
� Recommend, schedule, and perform network improvements, upgrades, and repairs.
� Provide IT service delivery, in the area of IT infrastructure, Data Center,
Help- desk and IT operations as per agreed SLAs.
COMPUTER SKILLS:
� Working technical knowledge of network and PC operating systems, including
Microsoft Windows Server, Redhat Enterprise Linux Server.
� Extensive application support experience with SQL Server and Oracle,
� Client-Server Programming, Web Server & Application, Microsoft .net Framework,
Java Framework.
� Working technical knowledge of current network hardware, protocols, and
standards, including TCP/IP, UDP.
� Hands-on hardware troubleshooting experience.
� Good understanding of the organization's goals and objectives.
� Knowledge of applicable data privacy practices and laws.
IT WEB DEVELOPER (Code: IT103)
JOB DESCRIPTION:
� Translate business requirements into system design
� Develop new Web System Solutions, Enhancements and Bug Fixes
� Perform Functional Test and Integration Test with other business applications
� Support user and fix identified bugs during User Acceptance Test
� Perform data conversion, together with the related users, during
implementation phase
� Prepare technical documentation for each new System Solution, Enhancement and
Bug Fixes as per approved standard
� Manage high quality deliverable before migration onto production environment
COMPUTER SKILLS:
Java Web (J2EE), VB.Net(C#), MySQL, SQL2000-2008
IT MIS DEVELOPER (Code: IT104)
JOB DESCRIPTION:
� Provide report according to user requirements
� Maintain existing reporting system (OLAP, Automail report and Auto Response
system)
� Design and develop report repositories
� Provide data for company portals and business user analysis
COMPUTER SKILLS:
� Experience in custom web based application development and distributed
application design
� Proficient in MS SQL Server DTS and Transact SQL.
� Strong project management and documentation skills - disciplined, organized,
attentive to detail
� Strong business acumen with reasonable analytical skills, and excellent
problem solving and debugging skills
� Good interpersonal skills, and able to consolidate team
IT JUNIOR DEVELOPER (Code: IT105)
JOB DESCRIPTION:
� Translate business requirements into system design
� Develop new System Solutions, Enhancements and Bug Fixes
� Perform Functional Test and Integration Test with other business applications
� Support user and fix identified bugs during User Acceptance Test
� Perform data conversion, together with the related users, during
implementation phase
� Prepare technical documentation for each new System Solution, Enhancement and
Bug Fixes as per approved standard
COMPUTER SKILLS:
Delphi , VB.net,SQL Server 2000/2005/2008
Please send your latest CV with CURRENT and EXPECTED REMUNERATION PACKAGES,
RECENT PHOTOGRAPH & state your REFERENCE CODE POSITION to apply.
Send it to
[email protected] before Mar 30, 2012
Only shortlisted candidates who meet the strictly qualifications & requirements
will be notified.
Thank you.
PT ROSS CONSULTING