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LOWONGAN KERJA CALL CENTER MANAGER PT BEST BUY HOME SHOPPING INDONESIA - JAKARTA

Best buy Vietnam , The Trade Company has function in home appliances product by telesales and whole sales in Vietnam since 2002. now we are expanding our Business in Indonesia.

Deskripsi Pekerjaan :
- Manage and direct all aspects of the Call Center (inbound & Outbound telesales).
- Set team target daily in line with daily/monthly/annual target requirement from company.
- Prepare and execute action plan to manage telesales team to achieve company�s goal.
- Implement /follow up standard work process/dialog at calling center.
- Propose promotion/event program to help increasing value in calling center.
- Propose broadcast schedule for north to get good result in incoming call.
- Follow up with the broadcast schedules of all television stations.
- Manage the database/sending daily/weekly/month report as requirement from HOD/BOD to make report of Call Feedback, Statistic Report, Daily Sales Report, Daily Call Summary Report, and Broadcast Program Time Report.

Kriteria :
Knowledge
- Educational background in business related field.
- Male or female 30-45 years.

Experiences
- Minimum 10 years relevantCall Center management experience in a professional organization and especially in Call Center of Customer Services, Life Insurance Enterprises and/ or Baking in Indonesia.

Skills
- Strong presentation & communication skills with leading orientation.
- Honest, mature, scientific and systematic managements.

Abilities
- Fluency in English and Indonesian language (to be tested).
- Proficient in computer (word, excel, power point).
- Work under high pressure.

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