KantorAsik
23rd October 2012, 10:52 PM
Analyst - Incident Management IT Billing
Jakarta Raya | Closing Date:26-5-12
Responsibilities:
To control Incident Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing
To Monitor Incident close on IT-Billing Unit after it successfully resolving and remedy incident event.
Monitoring of Incident resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident execute and done within agreed SLA on IT-Billing network
Requirements:
Familiar with Telco Service Flow (e.q. Voice, SMS, Data, VAS etc.)
Technical background with minimum 2 years experience in IT or Telecommunication industry, preferable that has experience in Incident Management and/or NOC/FOP activity.
Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred
Understanding of CMMI (Capability Maturity Model Integration) preferred
Process/Governance establishment experience preferred
cek info selengkapnya :
[/quote][quote]
DISINI (http://newsjobsindo.blogspot.com/2012/04/pt-xl-axiata-tbk.html)
</div>
Jakarta Raya | Closing Date:26-5-12
Responsibilities:
To control Incident Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing
To Monitor Incident close on IT-Billing Unit after it successfully resolving and remedy incident event.
Monitoring of Incident resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident execute and done within agreed SLA on IT-Billing network
Requirements:
Familiar with Telco Service Flow (e.q. Voice, SMS, Data, VAS etc.)
Technical background with minimum 2 years experience in IT or Telecommunication industry, preferable that has experience in Incident Management and/or NOC/FOP activity.
Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred
Understanding of CMMI (Capability Maturity Model Integration) preferred
Process/Governance establishment experience preferred
cek info selengkapnya :
[/quote][quote]
DISINI (http://newsjobsindo.blogspot.com/2012/04/pt-xl-axiata-tbk.html)
</div>